特定商取引法に基づく表記
| Seller | L'ŒIL DE TOKYO Japan K.K. |
| Legal Representative | CEO: Augustin Chatain (オガスティン・シャタン) |
| Address | 〒152-0035 Tokyo-to, Meguro-ku, Jiyugaoka 2-9-8 L'ŒIL DE TOKYO |
| Phone Number | 03-6681-2376 |
| Phone Hours | 11:00 – 19:00 (Excluding holidays) *Please contact us by email outside these hours.* |
| Email Address | hello@loeildetokyo.fr |
| Website URL | https://loeildetokyo.jp |
| Product Prices | Please refer to each product page. |
| Additional Fees | - Shipping: 550 JPY flat rate within Japan, 5,50 euros to France, 10,00 euros for the rest of the world (La Poste - Delivengo / Japan Post EMS) *For some hard-to-reach areas, additional charges may apply. Please contact us via the inquiry page.* |
| Payment Methods | Credit Card (VISA / MASTER / AMEX), PayPal, Google Pay, ShopPay, Bank Transfer, Convenience Store Payment (Konbini). |
| Delivery Timing | Orders are generally shipped within 7 days from the order date. During busy periods, delivery may take up to 3 weeks. Exact delivery timing will be communicated by email. |
| Returns & Exchanges | Returns and exchanges are accepted within 30 days of receiving the product. For defective or incorrectly shipped items, a full refund will be issued automatically. If an incorrect item is shipped, a replacement will be sent immediately and a pickup service will be arranged at our expense. |
| Refund Policy | - Frames and demo lenses are fully refundable if returned in their original packaging. - Optional custom lenses (prescription lenses or special coatings) are not refundable, as they are made-to-order and cannot be reused. |
| Return Shipping | - Defective products or wrong shipments: seller bears the cost. - Returns or exchanges for personal convenience: customer bears the cost. |